If you've ever had a cloud hosting account before or you've dealt with any other kind of online service, you're probably well aware from personal experience that for many things it's better to talk to a live person over the phone instead of exchange support tickets or email messages. If you'd like to know more about a service before you decide to purchase it or if something small-scale has to be made, for example, it is far easier and quicker to get it done real-time. When you are able to contact representatives over the phone, it is also very likely that you're dealing with a real hosting provider, not a reseller. The type of support that you'll get over the telephone may differ between different companies - from standard matters to experienced technical support. Generally most providers supply pre-sales assistance and 1st level telephone support, while more complex tech matters are resolved through email and / or tickets.
Phone Support in Cloud Hosting
If you choose to take advantage of one of our cloud plans, you can connect with our customer support team over the telephone for 14 hours per day. We can help you choose the proper plan for your websites since we believe that it is better to discuss these issues with a live person. If you already own an account, we are able to assist you with all your sales/billing questions as well as general issues, even with some tech problems that don't need a long time or escalation to a system administrator because it is more appropriate to open a support ticket for time-consuming matters so as to have the correspondence in one place. We have telephone numbers in the United States of America, the UK and Australia, so you can call the one you prefer and talk to our representatives.