If you ever have any inquiries associated with the hosting service in general or if you face a problem with your sites, you will need to touch base with the web hosting provider’s customer support team. It may not make any difference how quickly they will reply if you’ve got a question of a generic nature, but a problem like a bungled app update, for example, may lead to your site becoming broken or inaccessible on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the website will be inoperative. If you offer services or goods online, any outage will influence your site in an adverse way and you can lose existing or potential visitors. Many web hosting providers, chiefly resellers, answer e-mails and tickets within twenty four hours, but in the Internet era that’s far too long, as visitors will hardly ever revisit a site that is not working properly for a lengthy span of time.

One-Hour Response Guarantee in Cloud Hosting

Our cloud plans feature a 60-minute response guarantee, which suggests that no matter what question or problem you may have, we’ll always be there to help you. The fact is, it seldom takes more than half an hour to get an issue solved or a query answered, and this is valid for both pre-sales and technical matters. Our customer care staff representatives will be at your disposal 24x7, even on weekends and legal holidays, which means that you will always receive timely help. We are aware of exactly how expensive time can be, so by the time we answer your ticket or e-mail, we’ll have explored the issue and, if we haven’t figured out a solution, we will supply you with more information about what you have to do on your end – when the case requires it. With our support service, you can rest assured that there will be someone to help you immediately, regardless of what time it is.