A live chat is a real-time method of communication between a web hosting company's support team and its clients. It's a very efficient way to receive some info about the web hosting services or get some problem resolved because you're talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a ticket are the smaller possibility of errors when you exchange data like usernames or domain names, the more rapid response time because the communication is real-time and the fact that you do not have to stay on the chat constantly - you are able to do another thing while the representative examines the issue involved. In addition, you will be able to become a part of a live chat room from any computer that's connected to the world wide web, avoiding the telephone charges that you'll need to pay when you're calling to a different country.
Live Chat Support in Cloud Hosting
Together with the phone and ticket support, we offer live chat support as well. You can get in touch with us every day, including weekends and holidays, and we can give you more details about the cloud plans that we offer if you are not a customer yet, or about general and billing questions in case you already have a user profile. Though for entirely tech issues you have to open a ticket to our tech support team, because such issues will need extra time to be resolved, you may still contact us on the live chat for some tech details. For example, we're able to help you set up an email address in your e-mail client or troubleshoot multiple problems, saving you a long time. Even when our phone lines are already off for the day, you will be able to talk to a live person.