Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our cloud plans isn’t separate from the web hosting account. It’s an indivisible part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to access it at any moment with just a couple of clicks of the mouse, without needing to log out of your hosting account. The ticketing system features a quick-search box, so you can track down the status of practically any trouble ticket that you have submitted in the past, in case you need it. Furthermore, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to resolve a particular issue even before you send a ticket. The response time is no more than sixty minutes, which means that you can obtain prompt assistance whenever you need one and in case our help desk support staff suggests that you do something in your account, you can do it right away without the need to leave the Control Panel.