A ticketing system is the most widespread channel of communication that hosting providers offer to their customers. It is usually part of the billing account and is the easiest way to resolve an issue that requires a certain amount of time to investigate or that has to be forwarded to an admin. In this way, all replies given by either party will be kept in the exact same location in the event that someone else wants to work on the problem in question and the info in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which means that you will need to log in and out of at least 2 accounts in order to execute a given operation or to touch base with the hosting company’s help desk staff. In case you wish to manage several domain names and each one of them is hosted in its own account, you’ll have to use even more accounts simultaneously. Moreover, it could take a significant length of time for the provider to process your ticket.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our cloud plans isn’t separate from the web hosting account. It’s an indivisible part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to access it at any moment with just a couple of clicks of the mouse, without needing to log out of your hosting account. The ticketing system features a quick-search box, so you can track down the status of practically any trouble ticket that you have submitted in the past, in case you need it. Furthermore, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to resolve a particular issue even before you send a ticket. The response time is no more than sixty minutes, which means that you can obtain prompt assistance whenever you need one and in case our help desk support staff suggests that you do something in your account, you can do it right away without the need to leave the Control Panel.