The customer support that you can receive from your cloud hosting supplier is really important, regardless if you have pre-sales questions and you aren't a client yet, or you have a technical problem with a current account. Prompt and accurate information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from a genuine website hosting supplier not from some reseller. If you obtain a hosting account via a company that doesn't own its servers and it can't access them right away, it's very likely that you'll wait for a day or two to receive an answer to your question, so your websites may stay offline for quite a while. However, a supplier that offers various means of communication and has a support team available at any time can assist you right away and help you decrease or entirely avoid any downtime and possible losses.

24/7 Customer Support in Cloud Hosting

All of our cloud plans offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our web hosting solutions well before you make an order or you are a current customer and you have any question or a issue, you're able to contact us at any time, including weekends and holidays. We have a number of channels to contact us - a couple of telephone lines around the world for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex matters or any troubles which require extra time to analyze and take care of. Unlike various other website hosting service providers, our trouble tickets come with a warranted max reply time of just 1 hour, which means that regardless of what the problem is, it'll be resolved timely and you won't waste days in order to get something fixed.